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Troubleshooting

If your light box is not working properly, it is most likely being caused by something that is easily repairable. Check out these quick troubleshooting ideas for your therapy light before you assume the worst.

Aurora LightPad Mini and Aurora LightPad Max – if your LightPad does not seem to be working properly, it is most likely because the cord does not have a complete connection. The section of the cord that goes from the wall into the AC adapter (brick part of the cord) can sometimes have a tight connection and if it is not plugged in completely, it can cause the unit to not turn on properly. Unplug the cord from the AC adapter and then plug it back in, pushing as hard as you can. Once that cord is fully connected, it should stay in place and your LightPad will now have a complete power connection.

NorthStar 10,000 – if you just received your Seasonal Depression Light Box and it is not turning on, make sure to open up the unit and install the bulbs because they do come wrapped in bubble wrap to protect them during shipping. If you’ve had your Light Box for a while and now it isn’t turning on there are a couple things that could be causing the problem: you might need new bulbs, the ballast (electrical system that powers the Light Box) might need to be replaced, or there could be somethingĀ more complicated going on (wiring or socket issue). We always recommend to start off with replacing the bulbsĀ – recommended to get new bulbs about every 3-4 years. If new bulbs do not fix the unit, it is recommended to call our office and we can discuss further repairs with the ballast or wiring.

With any Seasonal Depression Light Box, you want to make sure that the unit is plugged into a working power outlet. If your light isn’t turning on, try plugging it into a different outlet, just to make sure.

If you ever have any other questions about your choosing a Light Therapy Box, don’t hesitate to give our office a call: 800-880-6953